Shipping Policy

We strive to provide a seamless shopping experience by ensuring timely and reliable delivery of your orders. As we do not handle logistics directly, shipping is managed through third-party courier and freight service providers. Please review our shipping policy carefully before placing an order.

  1. General Shipping Information
    • All orders are fulfilled through third-party logistics providerswho are responsible for shipment handling and delivery.
    • Shipping costs, delivery timelines, and tracking services are determined by the courier servicebased on the destination and package weight.
    • Once the order is shipped, we provide customers with tracking details, allowing them to monitor the delivery progress.
    • We are not responsible for delays, lost shipments, or damages caused by the courier serviceafter the package has been dispatched.
  1. Shipping Destinations

✅ Domestic Shipping (Saudi Arabia) – Available across all major cities and regions.
✅ International Shipping – We ship to selected countries; availability may vary based on regulations and courier partnerships.

🚫 Restricted Shipping Zones – Some areas may have restrictions due to logistics constraints or customs regulations. If an order cannot be delivered to your location, we will notify you before processing.

  1. Shipping Timelines

📌 Estimated Delivery Time:

  • Within Saudi Arabia– 3-5 business days after order confirmation.
  • International Orders– 15 business days, depending on customs clearance and destination.

🚨 Important Notes:

  • Delivery times are estimates provided by courier servicesand may be affected by public holidays, weather conditions, customs procedures, or unforeseen delays.
  • We are not liable for delays caused by logistics providersbut will assist in tracking your shipment if needed.
  1. Shipping Costs & Fees
  • Shipping charges vary based on location, weight, and courier pricing.
  • The shipping fee will be calculated and displayed at checkout before confirming your order.
  • International orders may be subject to customs duties, taxes, and import fees, which are the buyer’s responsibility.

🚫 Non-Refundable Fees:

  • Shipping fees are non-refundable once the order is dispatched, except in cases where an error occurred on our end before shipment.
  • Customs duties and taxes are non-refundable, as they are regulated by the destination country.
  1. Customs, Duties & Import Regulations
  • International shipments may be subject to customs clearance, which may cause unexpected delays beyond our control.
  • Customers are responsible for understanding their country’s import lawsand ensuring compliance with local regulations.
  • If an order is rejected by customs or the recipient, shipping fees and return costs (if applicable) will be borne by the customer.
  1. Tracking & Delivery Issues
  • Once an order is shipped, a tracking number will be providedfor customers to follow their package.
  • If your package is delayed, lost, or damaged in transit, you must contact the shipping provider directlyas they are responsible for logistics.
  • We can assist in filing complaints or inquiries with the courier, but we do not have control over third-party delivery processes.
  1. Failed Deliveries & Reshipment
  • If an order fails to be delivered due to incorrect address details, the customer must bear the cost of re-shipment.
  • If the package is returned to the sender due to non-collection, customers must contact us to arrange reshipping, which may include additional fees.
  • Unclaimed packages after 15 days will not be eligible for a refund.
  1. Damaged or Missing Items
  • If you receive a damaged package, please take photos immediatelyand report it to both the courier service and us within 3 days.
  • If an item is missing from your order, contact us immediately so we can investigate and coordinate with the courier.

🚨 We are not responsible for damages or losses caused by the courier service, but we will assist in filing claims with them if applicable.

  1. Order Cancellation & Changes
  • Orders cannot be canceled once they have been shipped.
  • If you need to modify your order before shipment, contact us as soon as possible, and we will try to accommodate your request.
  1. Contact for Shipping Support

📍 Fill the Contact Form – Provide your Name, Order Number, and Inquiry.
📍 WhatsApp Support – Quick assistance for tracking or delivery-related questions.

🎯 We are here to assist you in ensuring a smooth shipping experience. If you have any concerns, feel free to reach out!