Terms and Conditions

Welcome to our website. By using our platform, services, and products, you agree to comply with these Terms & Conditions, which outline your rights and obligations.

If you do not agree with any of the terms, please do not proceed with using our website or services.

  1. General Terms
    • These Terms & Conditions apply to all usersof our website, whether browsing, booking services, or purchasing products.
    • We reserve the right to update or modify these termsat any time, and continued use of our platform indicates acceptance of the revised terms.
    • We act as a facilitatorfor bookings and purchases but do not directly operate transportation, logistics, or other third-party services.
  1. Service Bookings & Product Purchases
  • All bookings and orders must be placed with accurate information. We are not responsible for errors due to incorrect details provided by the customer.
  • Bookings and purchases are confirmed only after payment is successfully processed.
  • We work with third-party service providers (e.g., train, transport, and tour operators), and their policies may applyto your bookings.
  • Customers are responsible for complying with the terms of third-party providerswhen using booked services.
  1. Payment & Fees
  • All prices are listed in [currency] and subject to change without prior notice.
  • Payment must be completed using the available methods at checkout.
  • Some services may have additional processing fees, which will be disclosed before confirmation.
  • Customers are responsible for any bank charges, transaction fees, or currency conversion coststhat may apply.

🚨 Fraudulent transactions will be canceled, and legal action may be taken if necessary.

  1. Cancellation, Returns & Refunds

All refunds and cancellations are subject to our Return & Refund Policy.

  • Service cancellationsdepend on the terms of the third-party providers. If they do not allow cancellations, we cannot issue a refund.
  • Product returnsare accepted only under the conditions outlined in our Return & Refund Policy.
  • Refunds will be processed after verificationand issued to the original payment method. Processing times may vary depending on the bank or payment provider.

🚨 We do not issue refunds for:

  • Services that have already been provided.
  • Failure to attend or use a booked service.
  • International returns not covered under manufacturing defects.
  1. Shipping & Delivery
  • Shipping is handled by third-party logistics providers.
  • Delivery times are estimates onlyand may vary due to customs, weather, or carrier delays.
  • International shipments may be subject to customs duties and taxes, which are the customer’s responsibility.
  • We are not liable for delays, lost shipments, or damage caused by the courier.

For more details, refer to our Shipping Policy.

  1. User Responsibilities

Customers using our platform must:

✅ Provide accurate and complete information for orders and bookings.
✅ Follow local laws and regulations regarding service usage.
✅ Not engage in fraudulent or illegal activities through our platform.
✅ Respect the terms of third-party providers, as their policies may apply.

🚨 Failure to comply may result in cancellation of services, denial of access, or legal action.

  1. Third-Party Services Disclaimer
  • We act only as a facilitatorfor train bookings, transport, museum entries, and other third-party services.
  • We do not own, operate, or controlthese services, and any issues (such as delays or cancellations) must be resolved directly with the service provider.
  • Customers agree to hold us harmlessfor any service interruptions beyond our control.
  1. Limitation of Liability

🚫 We are not responsible for any direct, indirect, incidental, or consequential damages arising from service usage or product purchases.
🚫 We are not liable for delays or failures due to third-party service providers.
🚫 We do not guarantee uninterrupted access to our website and reserve the right to modify or discontinue services at any time.

Maximum Liability: If a dispute arises, our total liability shall not exceed the amount paid by the customer for the disputed service or product.

  1. Dispute Resolution & Legal Compliance
  • Customers must first contact our support teamto resolve any disputes.
  • If no resolution is reached, disputes may be escalated to the Saudi Consumer Protection Authorityor other relevant authorities.
  • These terms are governed by the laws of the Kingdom of Saudi Arabia, and any legal matters shall be handled in Saudi Arabian courts.
  1. Privacy & Data Protection
  • Customer data is collected, stored, and processed in compliance with Saudi Arabia’s Personal Data Protection Law (PDPL).
  • We do not share personal data with third parties except where necessary for service fulfillment or legal obligations.
  • Customers should review our Privacy Policyfor full details on data handling practices.

🚨 Customers are responsible for ensuring their personal details are accurate and updated.

  1. Updates to Terms & Conditions
  • We reserve the right to modify these terms at any time.
  • Customers will be notified of major updates via email or website announcements.
  • Continued use of our website and services constitutes agreement to the revised terms.
  1. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

📍 Fill the Contact Form – Provide your Name, Contact Number, and Inquiry
📍 WhatsApp Support – Quick assistance for service-related questions

🎯 By using our website and services, you confirm your agreement to these Terms & Conditions.