Refund and Returns Policy

We are committed to providing high-quality products and services while ensuring compliance with Saudi Arabia’s Consumer Protection Law. This Return & Refund Policy outlines the conditions, process, and terms applicable to returns, refunds, and exchanges for both local and international customers.

By purchasing from our website, you agree to the terms stated below.

  1. General Return Policy

We accept returns under the following conditions:

  • Item must be in its original condition – Unused, unopened, and in its original packaging with all tags, manuals, and accessories.
  • Return request must be made within 7 days – Returns requested after this period will not be accepted.
  • Proof of purchase is required – A valid order number or receipt must be provided.
  • Pre-approval for return is mandatory – Customers must obtain approval from our customer service team before returning any product.

Non-Returnable Items:

  • Personal care and hygiene products(e.g., perfumes, toiletries, ihram).
  • Customized or personalized items(engraved, embroidered, or custom-made products).
  • Digital products, downloadable content, and e-manuals.
  • Products that have been used, damaged, or altered by the customer.
  • Products returned without original packaging, manuals, and accessories.
  1. Returns & Refunds for Orders Within Saudi Arabia

Returns within Saudi Arabia are accepted under the following conditions:

2.1 Eligible Returns

  • Defective or Damaged Items – If you receive a damaged or defective product, we will replace it or issue a refund upon verification.
  • Incorrect Item Received – If the delivered product does not match your order, we will arrange for an exchange or refund.
  • Change of Mind – Only accepted for unopened and unused products, subject to a restocking fee (if applicable).

2.2 Return Process

1️-Submit a Return Request – Contact us via our Contact Form or WhatsApp Support with your order details.
2️-Approval & Instructions – If your return is approved, you will receive a return shipping label (for eligible cases) and further instructions.
3️-Return the Item – Ensure the product is securely packed and returned as per the provided instructions.
4️-Inspection & Processing – Once received, we will inspect the item and process a refund/exchange accordingly.

2.3 Return Shipping Costs

  • If the return is due to our mistake(wrong or defective product), we will cover the return shipping costs.
  • If the return is due to a change of mind, the customer will bear the return shipping charges.
  1. International Returns (Outside Saudi Arabia)

Due to international shipping constraints, returns for international orders are only accepted in the following cases:

  • Manufacturing Defects – If the product has a verified manufacturing defect.
  • Shipping or Handling Damage – If the product was damaged in transit before reaching the customer.

Non-Returnable for International Orders:

  • No returns for change of mind, incorrect selection, or buyer’s remorse.
  • No returns for delayed shipments due to customs clearance or regulatory issues.
  • Items must be approved for return before being shipped back; unauthorized returns will not be accepted.

3.1 International Return Shipping & Refunds

  • The customer is responsible for all international return shipping costs.
  • Customs duties, taxes, and original shipping fees are non-refundable.
  • Refunds for international returns will be issued only for the product price, excluding shipping and handling fees.
  1. Refund & Exchange Policy

Refund Processing Time

  • Refunds will be issued to the original payment methodwithin 15 business days after the returned item is inspected and approved.
  • Processing time may vary depending on your bank or payment provider.

Exchange Policy

  • If the customer prefers an exchange, we will replace the product with the same or equivalent item, subject to availability.
  • Exchanges will be processed only after the returned item is received and inspected.

Non-Refundable Costs:

  • Shipping charges(unless the return is due to our mistake).
  • Customs duties and taxesfor international orders.
  • Restocking fees(if applicable).
  1. Warranty & Defective Products
  • If a product includes a manufacturer’s warranty, customers must contact the manufacturer directlyfor warranty claims.
  • Products without a warranty must be reported within 3 daysof delivery for any defect-related claims.
  1. Dispute Resolution & Legal Compliance

6.1 Saudi Consumer Protection Law Compliance

We comply with the Kingdom of Saudi Arabia’s Consumer Protection Laws, ensuring fair return and refund practices.

6.2 Dispute Resolution

  • Any disputes related to returns and refunds will first be resolved through customer service discussions.
  • If a resolution cannot be reached, the matter may be escalated to the Saudi Consumer Protection Authority or other relevant authorities.
  1. Liability Disclaimer
  • We are not responsible for delays caused by customs, regulatory approvals, or shipping carriersfor international orders.
  • We do not guarantee stock availability for exchangesand reserve the right to issue a refund if the item is no longer available.
  • Customers are responsible for entering correct shipping details; refunds will not be issued for misdelivered packages due to incorrect address entry.
  1. How to Request a Return or Refund?
  • Fill the Contact Form – Provide your Name, Contact Number, Order Details, and Reason for Return.
  •  WhatsApp Support – Quick assistance for return-related inquiries.

Important: Do not send any product back before getting return approval from our team. Unauthorized returns will not be processed.

We value your trust and are committed to ensuring a smooth and transparent return experience. If you have any questions, feel free to reach out to us!